Our Responsibility for Loss and Damage

  •  Although Team HIDELT is very thorough in checking all items before it is       dispatched, if you do receive a damaged item, please let us know by email at   quoting your Order Number, the description of the damage and if possible an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.
  • Once we receive this request, we will confirm & dispatch a courier to collect the item. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. You will not be charged for the shipping fee of the replacement item. If the item is not available in stock, we will provide a credit note that can be used at any time within 6 months or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.